Shipping

Orders of in-stock items will be shipped within 2 business days.
If you order on a Friday, your order will be shipped out the following business day. This includes expedited shipping.

Please note it can take 1-3 days for your tracking information to become available.

If the package arrives damaged, please do not accept it from the carrier. If unable to reject shipment, photos will be needed for refund or replacement. 

Returns

If you are not 100% satisfied with your purchase for any reason, return your order to us within 30 days of when the order was shipped; please include the reason for the return and we’ll process a full refund (minus taxes and shipping) back to the original payment method.

Customers from outside the contiguous United States are not eligible for return. All international orders are final.

Returns only accepted of products that were purchased from Fireside Utensils LLC. Please send an email to sales@firesideutensilsllc.com for a return shipping label. We do not accept returns from 3rd party distributors.

After 30 days, if the product has not been burned or used, we can only offer store credit. Customers will be responsible for shipping costs for returns made past 30 days.

Warranty

We warranty each and every Fireside Utensils product to be free of manufacturing defects for 30 days!

If defects occur we will replace with a new product; at our option, any genuine FireSide Utensils product sold by an authorized retailer that is deemed defective within that period.

Fireside Utensils does not warranty its products against normal wear or misuse. Due to the conditions that your FireFork will be used in(fire and outdoor elements), photos will be necessary for inspection. If it is determined that your FireSide Utensils product was damaged due to misuse (bending, prolonged exposure to water on wooden handles, or extreme heat from leaving in firepit or hot coals) you may not be eligible for a warranty replacement.

Please contact sales@firesideutensils.com for a warranty claim.